Twitter CEO Admits Company Didn’t Fully Grasp Abuse Problem

Twitter didn’t anticipate the amount of abuse and misinformation its service would help facilitate, admitted CEO Jack Dorsey in a series of tweets Thursday morning. “We didn’t fully predict or understand the real-world negative consequences,” Dorsey said.

“We have witnessed abuse, harassment, troll armies, manipulation through bots and human-coordination, misinformation campaigns, and increasingly divisive echo chambers,” he continued frankly. “We aren’t proud of how people have taken advantage of our service, or our inability to address it fast enough.”

Dorsey said that the company had tried to combat the downsides of its service with a reactive approach, which at times had fallen short of its audience’s expectations. “We‘ve been accused of apathy, censorship, political bias, and optimizing for our business and share price instead of the concerns of society,” he wrote. “This is not who we are, or who we ever want to be.”


Source : Yahoo