USCIS was created after the 9/11 terrorist attacks, under the Department of Homeland Security. It processes about 6m applications a year.
In the email, later sent to the Guardian by the agency, USCIS director L Francis Cissna said: “This simple, straightforward statement clearly defines the agency’s role in our country’s lawful immigration system and the commitment we have to the American people.”
The director also noted the removal of the term “customers”, arguing that US citizens are the agency’s customers, not those applying for citizenship.
“All applicants and petitioners should, of course, always be treated with the greatest respect and courtesy, but we can’t forget that we serve the American people,” he wrote.
However, virtually the entire agency budget – between 95% and 99%, according to publicly available budget documents – is funded through user fees paid by the applicants and petitioners.
Source : Yahoo News
In the email, later sent to the Guardian by the agency, USCIS director L Francis Cissna said: “This simple, straightforward statement clearly defines the agency’s role in our country’s lawful immigration system and the commitment we have to the American people.”
The director also noted the removal of the term “customers”, arguing that US citizens are the agency’s customers, not those applying for citizenship.
“All applicants and petitioners should, of course, always be treated with the greatest respect and courtesy, but we can’t forget that we serve the American people,” he wrote.
However, virtually the entire agency budget – between 95% and 99%, according to publicly available budget documents – is funded through user fees paid by the applicants and petitioners.
Source : Yahoo News